Effective Date: 01/01/2025
At WeIncept Solutions Private Limited, we are committed to delivering quality software products and IT services to our clients. This Refund Policy outlines the conditions under which refunds may be issued.
1. Services Covered
This policy applies to all software development services, digital products, and IT services offered by WeIncept Solutions Private Limited.
2. No Refund Policy for Completed Services
Due to the nature of our services (custom software development, IT consulting, and digital products), we generally do not offer refunds once a service or project has been delivered and accepted by the client.
3. Cancellation and Refunds (Before Delivery)
If you choose to cancel a service or project before its completion and delivery:
- You may be eligible for a partial refund based on the amount of work completed and expenses incurred up to the cancellation date.
- Any advance or milestone-based payments made are non-refundable unless explicitly stated otherwise in the service agreement.
4. Subscription-Based Services
For any subscription-based services:
- Cancellations made before the next billing cycle will stop future charges.
- No refunds are provided for the current billing period after the service has been accessed or utilized.
5. Issues with Product or Service
If you believe there has been a technical issue, defect, or performance problem with a delivered service or software product:
- Please contact us within 7 days of delivery.
- We will evaluate the issue and may offer a correction, replacement, or partial refund depending on the severity and impact of the issue.
6. How to Request a Refund
To request a refund or raise a dispute, please contact our support team at:
Email: Info@weincept.com
Phone: +91-8595714205
Please include your name, service details, invoice number, and a clear explanation of your concern.
7. Changes to Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on our website and will take effect immediately upon publication.